What changes for users: institutions connected, procedures that no longer require a journey, skills trained. And what is holding, when it is.
No spam. One-click unsubscribe.
Your reference number opens the progress of your grievance: status, processing stage, time remaining and messages the Unit sends you. No personal data appears there, and no account is needed.
Enter your reference number to see its status.
This tracker shows neither your account of the facts, nor your contact details, nor officers' notes: those remain in the case file, access to which is limited to authorised officers and logged. A lost reference number cannot be recovered, precisely because retrieving it would mean identifying you: keep a copy, or file again citing the same facts.
Receipt → Classification → Investigation → Decision → Closure. Timestamped reference number, feedback to the complainant at each key stage.
Your case will be classified by category, which determines the department that will handle it.
A responsible officer is appointed, then the investigation begins: checks and exchanges with the departments concerned.
Once the checks are complete, a reasoned decision is issued on the action taken on your grievance.
The decision is communicated to you, then the case is closed. You may request a review.
30-day objective · 6 languages · 24/7 toll-free
This tracker shows neither your account of the facts, nor your contact details, nor officers' notes: those remain in the case file, access to which is limited to authorised officers and logged. A lost reference number cannot be recovered, precisely because retrieving it would mean identifying you: keep a copy, or file again citing the same facts.
The Unit aims to handle cases within 30 days of filing. That deadline appears on your tracker; exceeding it neither closes the case nor extinguishes any of your rights.