Head office
15, Avenue Pumbu — Immeuble H, Bâtiment B, 4ᵉ étage
Gombe, Kinshasa — République Démocratique du Congo
What changes for users: institutions connected, procedures that no longer require a journey, skills trained. And what is holding, when it is.
No spam. One-click unsubscribe.
A question about a contract, a difficulty on a worksite, an institutional request: each matter has its channel, and the right channel is the one that leaves a record. Provincial focal points make it possible to reach the Unit without going through Kinshasa.
Objective: handle every grievance within 30 days.
Categorised, timestamped, immediate acknowledgement.
Free, accessible on any mobile.
Written referral with reference number.
Provincial directory across 26 provinces.
A strictly separate, survivor-centred channel: optional identity, informed consent, no data visible elsewhere. Referral to services (medical, psychosocial, legal) within 24 hours. No export, no copy.
The project covers all 26 provinces, but not at the same pace: ten of them, identified in the Country Partnership Framework, are treated first. That order is published — which is what allows each territory to know where it stands.