Head office
15, Avenue Pumbu — Immeuble H, Bâtiment B, 4ᵉ étage
Gombe, Kinshasa — République Démocratique du Congo
What changes for users: institutions connected, procedures that no longer require a journey, skills trained. And what is holding, when it is.
No spam. One-click unsubscribe.
A question about a contract, a difficulty on a worksite, an institutional request: each matter has its channel, and the right channel is the one that leaves a record. Provincial focal points make it possible to reach the Unit without going through Kinshasa.
Objective: handle every grievance within 30 days.
Categorised, timestamped, immediate acknowledgement.
Coming soon: free, accessible on any mobile.
Written referral with reference number.
Provincial directory across 26 provinces.
Same form as the general GRM, under a dedicated category, but a siloed, survivor-centred case: no name asked for, informed consent, access restricted to designated staff. Referral to services (medical, psychosocial, legal) within 24 hours.
Access the confidential channel→The project covers all 26 provinces, but not at the same pace: ten of them, identified in the Country Partnership Framework, are treated first. That order is published — which is what allows each territory to know where it stands.